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Internet Explorer: Press Alt-X, click on "Internet Options", "Delete". Make sure "Preserve Favorites..." is UNCHECKED while all others are checked. Click "Delete", "Apply" and "OK". Edge: Click on ... in upper right corner, "Settings", "Choose what to clear" and "Clear". Chrome: Press Ctrl-Shift-Delete and click "Clear Browsing History". Passwords are case sensitive. Contact your supervisor if you forgot your username or password.